Greenlight Possible Issues and Answers
Here’s how to Resolve Possible Transcript Issues while navigating in Greenlight.
Please find the issue you may be facing to help you resolve problems in Greenlight.
POSSIBLE ISSUE: I Don't See My College in the Dropdown List
If this happens, you may have to email your transcript to the college’s admissions office or send it to the email address given to you from your college.
Use the Greenlight E-mail Option.
You do not need to send the email address to us at Sachse to do it for you. You have access to your official transcript in Greenlight. Remember the transcript in Greenlight you are emailing is an official copy from Garland ISD.
The key is to NEVER download, attach and then Send your transcript through your PERSONAL E-MAIL—when you are sending an OFFICAL COPY.
You must use the e-mail feature in Greenlight.
In Greenlight look for Send to Employer/Other (via e-mail).
Greenlight prepares and sends an “official” transcript to the email address you enter.
POSSIBLE ISSUE: My College Doesn't Do Greenlight
Sometimes when you are told this, you may have incorrectly attempted to send the transcript the first time. Or some colleges are not familiar with Greenlight and so their first response is we have never heard of it and so we don’t do it.
So, if you are given an email address to send the transcript, please use the Email feature in Greenlight. Ask your college, is there an email address you can send the transcript to then email through Greenlight.
Look for Send to Employer/Other (via email) Greenlight prepares and sends an “official” transcript to the email address you have entered.
IF SENDING AN OFFICIAL COPY--DO NOT DOWNLOAD or PRINT or ATTACH the transcript to your personal email ---this makes it UNOFFICAL, and they will not accept the transcript. And so “they don’t do Greenlight” means the way you are presenting the transcript is incorrect to them. Only download the transcript if you are asked for an Unofficial Copy-otherwise e-mail through Greenlight.
POSSIBLE ISSUE: They Need the Transcript to Come From the School
The transcript you have in Greenlight is your official transcript. If you are sharing it incorrectly, the college or employer may feel you are not working with official records.
You should ALWAYS be the person to send your transcript. It no longer must come from the campus. This is the sole purpose of having your Greenlight account. We are giving you full control of your records!
But you must make sure you are sharing your transcript by either selecting your college in the drop down OR if you don’t see your college then send the transcript VIA GREENLIGHT EMAIL to your college admissions email address.
POSSIBLE ISSUE: I See My Dallas College Not My Garland ISD Records
If you already have a GreenLightLocker.com account because you are taking courses at Dallas College and have already registered on Greenlight, then there is no need to register again on GreenLightLocker.com.
If you don’t see both your Garland ISD and Dallas College Records in your Greenlight account, you may have to contact Greenlight directly. Sachse CANNOT help with this. You must go through Greenlight. This will take time so if you are struggling do not wait to contact Greenlight. Follow this in Greenlight and wait for their response:
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Click on Contact Us
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Under Reason: Type Possibly need to Merge into One Account or Check for Multiple Accounts
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In the Message: Give them your Dallas College ID and give details of what’s happening hopefully they can see what the problem could be
POSSIBLE ISSUE: Where Does It Show the Transcript was Sent?
Within your Greenlight account use the “Share Activity” Tab—this will show you where and when your transcript was sent for tracking purposes. You can consider this a record of when the transcript was sent and to whom. This will ensure the correct school or email was used.
Please remember that it takes time to receive and process your transcripts so make sure you meet deadlines issued by your colleges and know they have a lot of students to service so allow time to process your transcript. For some schools it takes 2-3 weeks. Your submission through Greenlight is instant but they have a lot to go through.
