Troubleshooting Chromebooks and Technology at home
Scenario 1:
I forgot my GISD username and password.
- Use this link: Student Credential Look Up
Scenario 2:
I'm having issues with ReadyHub
- Use this link: Clear google cache
Scenario 3:
My Chromebook mouse/touchpad or keyboard is not working, or there is an error message saying my OS is missing or damaged.
- Use this link Mobile Device Service Request Form
- Use the same link to report any Chromebook issues so that we can maintain a record of any issues.
Scenario 4:
I can not log in to Google Classroom, or I can not find my Google Classroom.
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Make sure you are logged into Google with your GISD username and password. To verify, go to accounts.google.com and log in.
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To look up student account info go to Skyward Family Access and follow these steps Student Credential Look Up
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- If using an iPhone or iPad, How to sign in Google Classroom? iPhone/iPad
- How do I join a class as a student
- All other Issues: Classroom Help
Scenario 5:
I don't have Wifi at home
- Use this link: District resources for distance learning
See Also: